The Debt Payoff Calculation shows a 10% rate is that correct?
The Goal:
Clarify why the pre-flight calculation uses a different rate and what to do if it's blocking an eligible borrower.
How-To:
The debt payoff pre-flight check uses a conservative 10% rate estimate to stress-test DTI eligibility
This is a system default, not the borrower's actual rate it's used only for the eligibility pre-check
If a borrower is being blocked despite appearing eligible at the actual rate, escalate as urgent with the loan number
Include: borrower name, loan number, stated income, current DTI shown, and the debt payoff amount being flagged
⚠️ Known Issue |
The inflated 10% pre-flight rate has been reported to block eligible borrowers this is under active engineering review (SUP-51) |
Do not advise the borrower to remove debts from their payoff selection as a workaround without first consulting your Account Executive |
